Returns & Exchanges

At Mood, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn apparel in its original condition. If your selection doesn't perfectly match your vibe, we are here to help you find the right fit or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unworn garments with original tags attached into the original shipping mailer or a secure box of your choice.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.